Shipping and Return Policy
Company name: Vos in Focus Brand name: Wokecloth Chamber of Commerce (KVK): 98671723 Address: Tureluur 56, 3191 GJ Hoogvliet Rotterdam, The Netherlands
Shipping
We ship to the Netherlands and Belgium.
Orders are processed on business days (Monday through Friday). After payment confirmation, we aim to dispatch your order within 1-2 business days. You will receive a confirmation email with a tracking code once your package is on its way.
Estimated delivery times:
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Netherlands: 1-3 business days
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Belgium: 2-5 business days
We are not responsible for delays caused by the carrier or circumstances beyond our control.
Returns
You have the right to return your order within 30 days of receipt, without providing a reason. This is in accordance with European consumer law (EU Directive 2011/83/EU).
Return conditions:
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The item is unworn, unwashed and undamaged
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The item has its original tags and packaging intact
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The return is registered within 30 days of receiving your order
How to return:
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Send us an email with your order number and reason for return
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You will receive a return confirmation within 2 business days
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Send the package to: Tureluur 56, 3191 GJ Hoogvliet Rotterdam, The Netherlands
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Keep your proof of postage until the return has been processed
Return shipping costs are the responsibility of the customer.
Refunds
Once we have received and inspected your return, you will be refunded within 5 business days via your original payment method. You will receive a confirmation email when your refund has been processed.
We reserve the right to refuse a refund if the item shows signs of use or does not meet the return conditions stated above.
Damaged or Incorrect Items
Received a damaged or incorrect item? Please contact us within 7 days of receiving your order. We will resolve this for you at no additional cost.
Contact
For any questions regarding your order, shipping or return, please contact us via your order or by post at the address above.
Info@wokecloth.com