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Privacy Policy – Wokecloth

Company name: Vos in Focus Brand name: Wokecloth KVK number: 98671723 Address: Tureluur 56, 3191 GJ Hoogvliet Rotterdam, The Netherlands

Last updated: April 2026

Article 1 – Introduction

Wokecloth, operated by Vos in Focus, takes your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it and what rights you have. We process your data in accordance with the General Data Protection Regulation (GDPR).

Article 2 – What Data We Collect

When you place an order or contact us, we may collect the following personal data:

  • Full name

  • Email address

  • Delivery and billing address

  • Phone number (if provided)

  • Payment information (processed securely — we do not store card details)

  • Order history

  • IP address and browser data (via cookies)

Article 3 – Why We Collect Your Data

We use your personal data for the following purposes:

  • To process and fulfil your order

  • To send order confirmations and shipping updates

  • To handle returns, complaints or customer service requests

  • To comply with legal and financial obligations

  • To improve our website and customer experience (anonymised analytics)

  • To send marketing emails, only if you have given explicit consent

Article 4 – Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: Processing is necessary to fulfil your order

  • Legal obligation: We are required to retain certain data for tax and accounting purposes

  • Legitimate interest: To improve our services and prevent fraud

  • Consent: For marketing communications, only with your explicit opt-in

Article 5 – Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

  • Shipping carriers (e.g. PostNL, DPD) to deliver your order

  • Payment providers to process your payment securely

  • Shopify as our e-commerce platform — subject to their own privacy policy

  • Accountants or legal advisors where required by law

All third parties are bound by confidentiality and may only use your data for the purpose for which it was shared.

Article 6 – Cookies

Our website uses cookies to improve your browsing experience. We use:

  • Functional cookies: Required for the website to work correctly

  • Analytical cookies: To understand how visitors use our site (anonymised)

  • Marketing cookies: Only with your consent, to show relevant ads

You can manage or disable cookies at any time via your browser settings. Note that disabling cookies may affect the functionality of the website.

Article 7 – Data Retention

We retain your personal data for as long as necessary:

  • Order and customer data: up to 7 years (Dutch tax law requirement)

  • Marketing consent data: until you withdraw your consent

  • Website analytics: up to 26 months

After these periods, your data is securely deleted or anonymised.

Article 8 – Your Rights

Under the GDPR, you have the following rights:

  • Right of access: You can request a copy of the data we hold about you

  • Right to rectification: You can request corrections to inaccurate data

  • Right to erasure: You can request deletion of your data, subject to legal retention obligations

  • Right to restriction: You can request that we limit how we use your data

  • Right to data portability: You can request your data in a machine-readable format

  • Right to object: You can object to processing based on legitimate interest or for direct marketing

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

Article 9 – Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption and payments are processed through secured, certified payment providers.

Article 10 – Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The most recent version will always be available on our website. We recommend checking this page periodically.

Article 11 – Complaints

If you believe we are not handling your data correctly, you have the right to file a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens Website: autoriteitpersoonsgegevens.nl Phone: +31 (0)88 1805 250

Article 12 – Contact

For any questions or requests regarding your personal data:

Vos in Focus / Wokecloth Tureluur 56, 3191 GJ Hoogvliet Rotterdam The Netherlands KVK: 98671723

info@wokecloth.com

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